When your customers call with questions, seeking information, or wishing to take a certain action (like paying a bill), it’s often very efficient and cost-effective to have them first interact with an automated service. To streamline the experience, and make it as pleasant as possible for your customers, you need telephony voice over that will greet them with an engaging, friendly, and overall positive tone. Callers should easily be able to understand and follow the recorded messages, and ultimately they should feel that the reasons for their call were fully satisfied.

The voice that callers first hear when they dial your number will make a lasting impression, and will become associated with your company. An experienced, professional telephony voice actor will know how to create a great first impression that stays true to your company’s brand, and helps your company provide excellent customer service. That’s why the voice over in your telephone greetings is so important for promoting positive associations with your company.

There are many different kinds of telephony, and only a versatile voice talent will be able to effectively deliver each of the different styles. One of the most common types of telephony is Menu Prompt, in which the customer is given different menu options. The voice over in this case needs to be carefully paced, to give the customer enough time to hear and understand the current menu option, as well as decide if it corresponds with their needs, before they become distracted or overwhelmed by the next option. The voice over also needs to move quickly enough to avoid the customer feeling impatient. When done successfully, Menu Prompt telephony anticipates and matches the caller’s reaction times, allowing them to make a selection at the most natural pace.

Another major type of telephony is Interactive Voice Response, or IVR. For this, the style of voice over should be conversational and encouraging, in order to simulate a real human interaction. The caller will say their request, the system will choose the appropriate response, and the transactions will continue until the reason for the call is resolved. In some cases, the caller will be asked to provide personal information, and therefore it is very important that the automated voice sound both trustworthy and helpful. With effective IVR voice over, the customer experience is easy, natural, and gets them what they need.

Other types of telephony require a different skillset. Information On Hold provides the caller with something to listen to while they wait for their call to be connected with customer service or another representative. This is an excellent opportunity to share exciting offers and other valuable informaton with your customers, but you need the right voice actor to carry out the perfect delivery. The voice over needs to be highly engaging, to prevent the caller from dividing their attention among other distractions. Importantly, the voice over also needs to be persuasive, to convince the listener of the value in what they’re hearing. To effectively achieve these goals, you need an experienced and highly skilled telephony voice actor.

The ideal telephony voice actor will have the versatility to match any style and application that your company specifically needs. At the same time, they will be able to stay true to your company’s brand, striking exactly the right tone and making just the right impression on your callers. This is no easy task, and requires juggling many considerations when choosing how the voice over will sound.

As a professional voice actor with many years of experience in telephony, I’m ready to be the friendly voice that greets your customers and guides them to the answers they’re seeking. My clients describe my voice as warm and conversational, and it’s these qualities and more that let me successfully connect with callers and communicate a message.

I know the importance of voice over in making an impact on an audience, which is why I will always represent your company as it if it were mine. I will always have your company’s specific goals in mind when I’m interpreting and delivering a script. And with my own fully equipped home studio, I will produce only the highest quality work and complete every project on time.

So let’s get started making your customers as satisfied as possible with their calling experience. Contact me now!
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